Frequently asked questions
Can’t find your answer? contact@kuruldu.com
Service and process
Whose name are the accounts in?
Yours. Domain, email licence, ad accounts and Google properties stay in your accounts; we work with delegated access. When you leave we remove our access and hand over the domain and site files.
Do I have to share my password?
No. We use partner access on Meta, and manager links and editor roles on Google. A request for your password will never come from us.
How long does setup take?
After the information form is complete: usually 7–10 business days for a website, 2–5 business days for the other services. You see the status and any target date on the job in your panel.
Do I pay the ad budget to you?
No. Your ad budget is paid directly to Meta and Google from your own card. We only charge setup and management fees; your spend and spend history stay in your own account.
I already have a website / ad account — can I still buy?
Yes. We take over your existing account, fill the gaps and move to management. Just tick the “existing account” option in the information form.
How do I reach you and how fast do you reply?
Write in the chat in the customer panel and attach files; we email you when there is a reply. We respond within 24 hours on business days. Outside the panel, contact@kuruldu.com is open too.
How do I log in to the panel — is there a password?
No password. Type your email on the login page and we send a one-time login link; once you click it your session stays open for 30 days. Right after payment you are taken to the panel automatically as well.
Payment and invoicing
How much is charged on the first payment?
The setup fee + the first period of your plan (first month on monthly, first year on yearly). For example, Website on the monthly plan: first payment $310 + $31 = $341; then only $31 each month. The amount is also shown on the payment page.
How do I pay?
By card, in US dollar (USD), via Stripe. The setup fee is charged once on the first payment; the management fee renews monthly or yearly depending on your plan. Bank transfer is not accepted at the moment. As the charge is an international transaction, you may need to enable international purchases on your card.
Who issues the invoice, and is there VAT?
The invoice is issued by egob, LLC, established in the United States; no VAT is added. Businesses in the EU account for VAT under the reverse-charge rule with their own VAT number; VAT-registered businesses in Türkiye declare it on VAT return no. 2 and deduct it in the same period; VAT-registered businesses in North Macedonia self-assess it as the recipient. Ask your accountant about the practice in your country.
Can I book the invoice as an expense?
The invoice is issued to your company name and tax/VAT number and can be recorded as an invoice for services purchased from abroad. Ask your accountant about booking and reporting.
I am a sole trader — what do I enter as my tax number?
Enter the tax or VAT identification number issued to you as a business (in Türkiye, your national ID number). If the field does not accept it, leave it empty and tell us in the panel; we will adjust your invoice.
What information is asked on the payment page?
Company name, tax/VAT number, tax office (Türkiye only), phone and billing address. The invoice is issued with these details; you can have them corrected later by writing to us in the panel.
Which currency do I pay in?
Based on your country: Turkish lira in Türkiye, denar in North Macedonia, euro in the EU and US dollars elsewhere. You can change it with the region selector at the bottom of the page; the payment page charges exactly the amount you see on the site.
Plan changes and cancellation
Can I switch from monthly to yearly?
Yes. The “Manage subscription” link in the customer panel takes you to the Stripe subscription portal, where you change the plan; the difference is prorated. On the yearly plan you pay for 10 months instead of 12.
What happens if I cancel?
The subscription ends at the end of the period; service continues until then and no new fee is charged for the remaining management period. If you cancel before submitting the information form and before work starts, the setup fee is fully refunded; after work starts it is not refunded. Details: Refunds and cancellation page.
What happens to my data?
Because the accounts are in your name, your data is already yours. Our records (form answers, files) are kept for the length of the contract and the legal retention period; details in the privacy policy.